Week 3 Part 1
I have experienced difficulty communicating with a business before in the past. One in particular was when I was promised a free shirt if I spent a certain amount of money on car parts. I made sure to spend just over the amount so I could get the shirt for free. When my package arrived there was no shirt, only the car parts. I emailed the company and with no reply in a week, I decided to call them and continuously got their voicemail. It was very frustrating as a customer. Since then, I have not shopped from this site and told my car friends about my negative experience. I believe social media does make it easier to get noticed and or a problem solved. While I have never contacted a company via social media to express a problem, I continuously see people on Twitter @ big companies when they have an issue regarding issues with a product or bad customer service. The big companies always reply to them with a message like, "Hello Bob, thank you for reaching out to us. Please DM ...