Week 3 Part 1

I have experienced difficulty communicating with a business before in the past. One in particular was when I was promised a free shirt if I spent a certain amount of money on car parts. I made sure to spend just over the amount so I could get the shirt for free. When my package arrived there was no shirt, only the car parts. I emailed the company and with no reply in a week, I decided to call them and continuously got their voicemail. It was very frustrating as a customer. Since then, I have not shopped from this site and told my car friends about my negative experience. 

I believe social media does make it easier to get noticed and or a problem solved. While I have never contacted a company via social media to express a problem, I continuously see people on Twitter @ big companies when they have an issue regarding issues with a product or bad customer service. The big companies always reply to them with a message like, "Hello Bob, thank you for reaching out to us. Please DM us with you info and we will work to solve the problem". 

In the past I have left positive Yelp reviews on company's pages if I really enjoyed their service. I depend a lot on other peoples comments on businesses Yelp pages because it lets me know if I should try out/use the business. 

In my business I usually get positive comments when dealing with customers, because I like to form more of a relationship with them before I try and sell them anything. When I do respond positive comments I like to show my appreciation for them supporting my business. As my company is new and upcoming I have not received any negative comments yet, but if I did I would try and understand their frustration and help solve their problem.